24/7 Support
Professional technical support for your IT infrastructure and business systems — with agreed service levels and guaranteed response times.
When systems stop, every minute costs money. Our support team is available around the clock to respond to incidents, and the rest of the time works preventively — monitoring, updates and maintenance that stop problems before they happen.
We support servers, networks, workstations, Microsoft 365, Odoo and cloud environments for over 750 clients in Bulgaria. Requests are logged in the customer portal, where you track their status and the history of every incident.
What the service includes
Helpdesk 24/7
Requests by phone, email and portal, prioritised by their impact on your business.
Monitoring
Continuous monitoring of servers, network and services with automatic alerts on anomalies.
On-site support
Technician visits for hardware issues, installations and changes that cannot be handled remotely.
Odoo and business systems support
Functional and technical support, updates, small customisations and user consultations.
SLA contracts
Clear service levels: response time, resolution time and monthly performance reports.
Account manager
Knows your environment, plans changes with you and recommends improvements.
Benefits for your business
- Contractually guaranteed response time
- Less downtime thanks to preventive maintenance
- Full request history in the customer portal
- Support by certified specialists in Bulgarian and English
- A predictable monthly cost instead of emergency bills
- One partner for hardware, software and cloud
How we work
Inventory
We document your infrastructure, systems and business-critical processes.
Support contract
We define the scope, service levels and communication channels.
Monitoring start
We add your systems to our monitoring and request portal.
Ongoing support
We respond to incidents, keep systems updated and report every month.
Get peace of mind
Tell us about your infrastructure — we will propose a suitable support package and SLA.